Resolve Consumer Rights Conflict

by Susana Cohen Cats
Founding partner of Cohen Abogados consultancy
legal and legal in regulatory and normative law.

 

 

In every society it is common to buy and sell products and services, from food and clothing, to cars and luxury travel; that is, at some point we are all buyers and sellers. The exchange of goods and services is such a basic dynamic that it is one of the main engines of the country’s social and economic development. However, both the production and the acquisition of products and services have acquired such a large dimension that the market began to be flooded with goods of different kinds, quality and variety, but also with defects.

The formation of industrial economies and with it the modification of the form of large-scale production, helped to create the concept of consumers, not only as individual participants in a commercial relationship, but as a group, a part of society that acquires, which he enjoys as final recipient, goods, products or services. In contrast to the concept, the supplier was coined, as the one that offers, distributes, sells, leases or grants the use or enjoyment of goods, products and services. Diversification and specialization, a product of industrialization, gave rise to new markets that expanded the offer for consumers. But these advantages of industrial development also increased their distance from the supplier, above all, in terms of deciding the cost of the product and its qualities, for which an adjustment to the capitalist growth of the beginning of the 20th century was required in order to reduce the gap between the two.

In conclusion, while the growth of markets brought more options and opportunities for consumers, it also underscored the importance of balancing consumer interests with the practices of suppliers. This historical interplay continues to shape the way we interact within the marketplace, highlighting the intricate relationship between buyers and sellers in our ever-evolving economic landscape.

 

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